Our #1 priority at The Baby Penguin is you and your child's Happiness. This means we stand by our products 100%, no matter what, no questions asked, no hold barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you new products. Whatever it takes. Just reach out to our Customer Happiness Team. We're here for you! Guaranteed.

Shipping Policy
All orders placed are processed in 24 hours and shipped next day via UPS or Fedex. Typical Shipping times range from 3-5 days in most cases.

Shipping Rates:
Orders 0 - $24 = $4.95 Shipping
Orders $25 - $49.99 = $9.95 Shipping
Orders over $50 = FREE

Return Policy
We expect our customers to be 100% happy with our products. If you change your mind, any unused product in its original packaging can be returned for a full refund within 30 days of purchase. Items must be in new, unused condition, in the original packaging with all the tags attached. Customers are responsible for return shipping costs, unless the items were shipped to you in error or they arrived damaged. If the item you would like to return was a gift and you are not the original purchaser, store credit will be issued. If we have made an error with your order or a product is defective or damaged in shipping, please email us immediately at customerservice@thebabypenguin.com so that we can make it right! We look forward to helping you!